TheStillRefinery

Gilbert, Arizona

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    The Still Refinery specializes in helping you hold tight to your special moments -- the birth of your baby, celebrating a new home, or freezing your child's sweet face at a certain age.

Here you can expect personalized touches, great customer service, attention to detail and an overall wonderful shopping experience! I realize you can shop at a lot of different places, so I am honored when I get to work with YOU!

:: PLEASE READ BELOW FOR OTHER IMPORTANT INFO ::

I do my very best to respond to messages within 24-48 hours, and greatly appreciate your patience as I navigate through each order diligently and with the care it deserves.

My current production time is 5-7 business days after I receive your photo, though it's often faster. If you need an item sooner, please message me before purchasing to inquire about rush orders because I can usually meet your needs.

If you have any questions about a listing, please read my policies or message me before purchasing! I am here to help :)

__________________________

I would love to connect with you on social media so be sure to follow along for new product reveals, giveaways, and coupon codes

*Instagram || https://www.instagram.com/thestillrefinery/
*Pinterest || https://www.pinterest.com/thestillrefinery/

And sign up for my occasional newsletter to gain access to exclusive peeks, news and special deals // https://bit.ly/thestillrefinery

Enjoy your stay and I hope you find something you like!!

Gratefully,
Amanda

Announcement

Last updated on Oct 2, 2022

The Still Refinery specializes in helping you hold tight to your special moments -- the birth of your baby, celebrating a new home, or freezing your child's sweet face at a certain age.

Here you can expect personalized touches, great customer service, attention to detail and an overall wonderful shopping experience! I realize you can shop at a lot of different places, so I am honored when I get to work with YOU!

:: PLEASE READ BELOW FOR OTHER IMPORTANT INFO ::

I do my very best to respond to messages within 24-48 hours, and greatly appreciate your patience as I navigate through each order diligently and with the care it deserves.

My current production time is 5-7 business days after I receive your photo, though it's often faster. If you need an item sooner, please message me before purchasing to inquire about rush orders because I can usually meet your needs.

If you have any questions about a listing, please read my policies or message me before purchasing! I am here to help :)

__________________________

I would love to connect with you on social media so be sure to follow along for new product reveals, giveaways, and coupon codes

*Instagram || https://www.instagram.com/thestillrefinery/
*Pinterest || https://www.pinterest.com/thestillrefinery/

And sign up for my occasional newsletter to gain access to exclusive peeks, news and special deals // https://bit.ly/thestillrefinery

Enjoy your stay and I hope you find something you like!!

Gratefully,
Amanda

5326 Sales

Etsy automatically translates most text on the site to your preferred language.

See in original language

 

Etsy automatically translates most text on the site to your preferred language.

See in original language

Amanda Sax

Contact shop owner

Amanda Sax

Reviews

Average item review
5 out of 5 stars
(1260)
See reviews that mention:
Loading
Loading

About TheStillRefinery

Sales 5,326
On Etsy since 2011

Shop members

  • Amanda Sax

    Founder. Owner. Designer

Shop policies

Last updated on February 16, 2023

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 6 hours of purchase

More information

Last updated on May 18, 2022

Frequently asked questions

DO YOU OFFER WHOLESALE PRICING?

Yes! While Etsy Wholesale is no longer available, I can set you up with a bulk order using a custom order link. Message me with your wholesale inquiries

*Please note, wholesale orders for 15x19" and 18" pillow covers do not include an insert. 12" pillow orders will come stuffed

DO YOU SEND PROOFS?

For most custom items, yes! Whether a proof will be sent or not will be highlighted in each individual listing under the HOW TO CUSTOMIZE section. Proofs are sent via ETSY CONVERSATIONS, not direct email. Please check your Etsy messages soon after your purchase.

Proofs MUST be approved within 48 hours, after which a second message will be sent letting you know your item will be made exactly as seen in the proof. It is your responsibility to double check the information you provide before purchasing. Thank you :)

PILLOW COVER SIZING

My 12x12" pillow covers measure approximately 12x12" and come stuffed with a synthetic down insert

My 18x18" pillow covers measure approximately 18x18" and do not automatically come stuffed. See below for information regarding inserts

My 15x19" pillow covers measure approximately 15x19" and do not automatically come stuffed. See below for information regarding inserts

WHAT IS A PILLOW INSERT? AND OTHER DETAILS

An "insert" is what fills a pillow cover. My 12" pillows will come filled. For my two larger pillow covers, I offer synthetic down inserts for an additional cost, which you can add on to your order using the link provided in the listing, or by searching in the "pillow inserts" tab

The professional recommendation for pillows is to go up a size or two when looking for inserts. For example, if you are buying my 15x19" pillow cover + insert, the insert will measure 16x20". For my 18x18" pillow cover + insert option, the insert will measure 19x19"

GIFT WRAPPING AND PACKAGING

All my items are packaged with great care and what's fun is that I package each item as though it's a gift, even if the item is going to you! You don't have to pay extra for a gift-giving-ready item.

Additionally, you can mark the item as a gift during checkout and type up a message to go along with the gift. I will print out your note and wrap it with the item

DO YOU HAVE OTHER FABRIC CHOICES?

I do not. I offer a beautiful creamy white cotton duck canvas with specks in it {amount of specks will vary}. I've spent a lot of time searching for a quality material and I assure you, mine makes for a very durable and timeless pillow and/or pouch. Please be aware that fabric can vary slightly from batch to batch so a pillow that you order in the beginning of the year can vary slightly to a pillow bought at the end of the year, for example.

HOW DO I SUMBIT MY PERSONALIZATION DETAILS?

After adding the item to your cart, enter the appropriate details in the ''note to seller'' box. The information I need from you varies depending on the item you're buying, and can be found in that item's HOW TO CUSTOMIZE section in the listing.

CAN YOU SHOW ME A DESIGN BEFORE I PURCHASE?

Producing custom designs is time consuming so I am so sorry, but I cannot send digital proofs before the item has been paid for. I understand it may make you uneasy to pay for a custom piece you haven't seen yet, but for most of my custom listings, I offer to send you a proof for your approval after purchase. Please note my proofing policy in the FAQ above. Thank you for understanding :)