Announcement
The Still Refinery specializes in helping you hold tight to your special moments -- the birth of your baby, celebrating a new home, or freezing your child's sweet face at a certain age.
Here you can expect personalized touches, great customer service, attention to detail and an overall wonderful shopping experience! I realize you can shop at a lot of different places, so I am honored when I get to work with YOU!
:: PLEASE READ BELOW FOR OTHER IMPORTANT INFO ::
I do my very best to respond to messages within 24-48 hours, and greatly appreciate your patience as I navigate through each order diligently and with the care it deserves.
My current production time is 5-7 business days after I receive your photo, though it's often faster. If you need an item sooner, please message me before purchasing to inquire about rush orders because I can usually meet your needs.
If you have any questions about a listing, please read my policies or message me before purchasing! I am here to help :)
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I would love to connect with you on social media so be sure to follow along for new product reveals, giveaways, and coupon codes
*Instagram || https://www.instagram.com/thestillrefinery/
*Pinterest || https://www.pinterest.com/thestillrefinery/
And sign up for my occasional newsletter to gain access to exclusive peeks, news and special deals // https://bit.ly/thestillrefinery
Enjoy your stay and I hope you find something you like!!
Gratefully,
Amanda
Featured items
Items
All Items
Reviews
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Beauty and the Brawn on Dec 3, 2023
5 out of 5 starsItem was easy to download and install into Canva. I was able to easily use Magic Resize to make them square to use in Instagram Posts. Looking forward to using them for our business marketing needs.
Amanda responded on Dec 4, 2023
Thank you for your order and kind review! I'm so glad to hear you found the download & install easy, that's my goal for sure :) You can totally keep the size as-is for vertical IG posts, too. I'd love to see them in use if you want to tag me @thestillrefinery. Cheering you on, appreciate you!
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Amy on Sep 8, 2020
5 out of 5 starsLove this SO MUCH! Fast shipping, great packaging and looks exactly like the photo. Thank you!
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Kelli on Aug 17, 2020
5 out of 5 starsPerfect gift for a new baby! Pillow is high quality and so stylish. Gift recipient loved it! I’ll definitely be back!
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About TheStillRefinery
Shop policies
Accepted payment methods
Returns & exchanges
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More information
Frequently asked questions
DO YOU OFFER WHOLESALE PRICING?
Yes! While Etsy Wholesale is no longer available, I can set you up with a bulk order using a custom order link. Message me with your wholesale inquiries
*Please note, wholesale orders for 15x19" and 18" pillow covers do not include an insert. 12" pillow orders will come stuffed
DO YOU SEND PROOFS?
For most custom items, yes! Whether a proof will be sent or not will be highlighted in each individual listing under the HOW TO CUSTOMIZE section. Proofs are sent via ETSY CONVERSATIONS, not direct email. Please check your Etsy messages soon after your purchase.
Proofs MUST be approved within 48 hours, after which a second message will be sent letting you know your item will be made exactly as seen in the proof. It is your responsibility to double check the information you provide before purchasing. Thank you :)
PILLOW COVER SIZING
My 12x12" pillow covers measure approximately 12x12" and come stuffed with a synthetic down insert
My 18x18" pillow covers measure approximately 18x18" and do not automatically come stuffed. See below for information regarding inserts
My 15x19" pillow covers measure approximately 15x19" and do not automatically come stuffed. See below for information regarding inserts
WHAT IS A PILLOW INSERT? AND OTHER DETAILS
An "insert" is what fills a pillow cover. My 12" pillows will come filled. For my two larger pillow covers, I offer synthetic down inserts for an additional cost, which you can add on to your order using the link provided in the listing, or by searching in the "pillow inserts" tab
The professional recommendation for pillows is to go up a size or two when looking for inserts. For example, if you are buying my 15x19" pillow cover + insert, the insert will measure 16x20". For my 18x18" pillow cover + insert option, the insert will measure 19x19"
GIFT WRAPPING AND PACKAGING
All my items are packaged with great care and what's fun is that I package each item as though it's a gift, even if the item is going to you! You don't have to pay extra for a gift-giving-ready item.
Additionally, you can mark the item as a gift during checkout and type up a message to go along with the gift. I will print out your note and wrap it with the item
DO YOU HAVE OTHER FABRIC CHOICES?
I do not. I offer a beautiful creamy white cotton duck canvas with specks in it {amount of specks will vary}. I've spent a lot of time searching for a quality material and I assure you, mine makes for a very durable and timeless pillow and/or pouch. Please be aware that fabric can vary slightly from batch to batch so a pillow that you order in the beginning of the year can vary slightly to a pillow bought at the end of the year, for example.
HOW DO I SUMBIT MY PERSONALIZATION DETAILS?
After adding the item to your cart, enter the appropriate details in the ''note to seller'' box. The information I need from you varies depending on the item you're buying, and can be found in that item's HOW TO CUSTOMIZE section in the listing.
CAN YOU SHOW ME A DESIGN BEFORE I PURCHASE?
Producing custom designs is time consuming so I am so sorry, but I cannot send digital proofs before the item has been paid for. I understand it may make you uneasy to pay for a custom piece you haven't seen yet, but for most of my custom listings, I offer to send you a proof for your approval after purchase. Please note my proofing policy in the FAQ above. Thank you for understanding :)